THE INSULTS OF LEADERSHIP: How Zambia’s Leaders are failing the people.

Campbell Lumbila March 24th, 2010

I’ve watched with fascination and frustration the political discourse in my native country. I’ve stayed silent about it because in many respects, I didn’t want to add another voice to an arena with so many players and voices claiming to have a solution to our country’s woes. However, I think that my silence and those of others serves no one. So in this article am attempting to voice someof the concerns that Zambians have.

For starters, our Leaders have lost the heart of leadership. Leadership has become a way for people to enrich themselves at the expense of others. The heart of leadership is to serve the people with integrity and making their welfare the first priority of what a leader says and does. Unfortunately, you don’t have to look further than our newspapers to find a daily chronicle of character assassinations and personal insults that have come to characterize our political discourse. We need a change in the way our leaders carry themselves. We need OUR leaders to think of US again and not themselves. We need OUR leaders to SERVE US again, the people who elected them.

Furthermore, Leadership is about vision- a clear picture of a preferred future-but where are the ideas? Where is the vision and foresight? Where do our leaders see Zambia in the next 15-30 years? We are yet to see and hear a concrete plan to create jobs and deal with our broken education system. We are yet to hear of how our leaders plan to stimulate the business sector and create opportunities for Zambians.
Yes, some progress has been made but we’ve been waiting for 20 years to see some tangible results; to see change come to the common man. Enough with the talk and statistical progress. Leadership is about results and the absence of results simply means the Leadership has failed.

Though the ruling party and government take most of the blame for what is happening in our country, what is the opposition offering? Its very easy to sit in the grand stand and watch the game on the pitch and have ideas of how the players can do better and score. However, the opposition has offered nothing concrete in dealing with the challenges. How many jobs will they create if elected to power? How will they reform our education system? How will they help Zambians to create wealth? Talk is cheap and until these parties come up with very REAL solutions and a VISION, they do not deserve to be elected into power.

Last week on Zambiablogtalkradio.comI was asked to share my thoughts concerning the formation of another political party (NAREP) in Zambia and whether there was a justification for another party. My answer in nutshell was that as long as the ruling party had failed to change Zambia and that the current opposition parties offered no solutions, there was certainly justification for another party. We are waiting to see what NAREP proposes and so we’ll leave judgement for another time.

Leadership must be confident. It must display power without being forceful. It must exhibit strength and courage without constantly reminding people of whose in charge. Leadership must have quite strength and command respect without stepping on people’s rights and ideas. This, however, has not been the case in our young democracy. Over the last 10 years we’ve gone back subtly to some very dictatorial tendencies. The watershed moment for me was when the government threatened to regulate the media.

First of all, what does that really mean-to regulate the media? To me that is another way of saying do not challenge us or else you will cease to exist. This is a backwards step and our leadership should not have entertained this line of thinking. Democracy thrives on free and open communication of ideas and opinions. Democracy believes that in our disagreements we’re made stronger, not weaker. Frankly, this was a display of timidity and insecurity and a lack of leadership savvy on our leader’s part. Can we agree to disagree? Can we have a robust debate without insults and still see ourselves as Zambians wanting the best for their country? Our leaders need to grow up and someone must be the bigger person. Frankly, I hope our leadership elevates the level of the political discourse so that we, the people can benefit. Mr. President we’re waiting for your leadership.

Charisma in Leadership only goes so far. There must be a turning point that ushers in transformation. We’ve been waiting for that moment for almost 20 years. We the people also have a part to play in our nation. We need to hold our elected leaders to the fire and ask the tough questions. We easily fall prey to politicians with silver tongues promising the world but we have to ask them; how do you plan on achieving your goals? What kind of a nation are we handing down to our children?

WE must demand that they speak our language and not the common ambiguous political jargon that leaves us scratching our heads and my uncle’s friend in Mbeleshi cannot understand. WE must demand that they manage our resources well. WE must be an active citizenry. WE also must realize that our leaders will not do everything for us; we have a part to play. WE must be innovative and demand that our leaders create an atmosphere in which our innovative spirits can thrive. WE must be active participants in the creation of our national destiny.

The politics of insults don’t help anyone and they certainly don’t help our nation. “Everything rises and falls on Leadership”. Will the real leaders please stand up?

TECHSYS CENTRAL-A Zambian Start-up

Campbell Lumbila March 23rd, 2010

Techsys Central is a Zambian start-up company specializing in ICT & Marketing Consultancy. The obstacles they face are getting contracts with Companies and access to finances.

They deal in Computer repairs, Software and hardware installation, LAN design and maintenance, Data Recovery, Corporate branding, Sales & Promotional events to name but a few. They would like to get connected with Companies that are doing the same business so they know how best to achieve their set goals and aspirations.

Please give them some feedback by using the contact information below:

S. Mwaba Kunda – Enterprise Manager
Techsys Central
Mob: 0977-782525/0966-782525
E-mail:mwabask@gmail.com

THE CHALLENGES OF DOING BUSINESS IN AFRICA

Campbell Lumbila March 19th, 2010


Early this month on our facebook group for Young Zambia Leaders we asked people doing business in Africa to give us some of the challenges that they’ve faced and how they’ve overcome them. Mr. Kangwa Musole Nkonde running an engineering solutions company-The Munelo Group gave us this response
:

My wife and I run an engineering solutions company that we started 9 months ago. Prior to commencement of operations we engaged in rigorous electronic, print and in-person marketing, whilst still in formal employment. Pessimistic as this may sound, it really takes a long time to develop customers’ interests in your services. However, what eventually leads to building strong relationships with your clients is positive persistence. This must also be supported by objective and pragmatic parameters that you must have drawn in your business plan.

From the outset, our busisness objective has not been profit centred, but customer base development. And so, with this said, our key business approach has been one that focusses on ensuring we price our services at rates that are no where near comparative market rates. Obviously this practise is not long term, and additionally, this does not adversely affect the business because as a new business, overheads are not as high as established businesses. Pricing your services at similar rates as fully established businesses will throw you out of the market rather sooner than you would expect. Nonetheless, this in no way means that you should price your services unfeasibly. Every project must be self funded, implying, your rates must meet expenses of a “whole project” albeit, at a very minimal profit percentage, which increases progressively to within market rates as your customer base grows.

Your “current” project is a point of reference for future prostective customers, therefore, you must deliver it in full compliance of the client requirements, or better.

As a new enterprenuer, you must not be over-ambitious or expectant, because, sound as your business plan and competition aspirations may be, you are throwing yourself into a sea that is overwhelmed with both ethical and unethical business practitioners. You always have to render services that set you different from other market players.

We have also learned to appreciate that a business plan must always be treated as a live document, because the business environment evolves constantly, therefore frequent revision of your business plan in adaptation of current market trends is essential.

In todays economy(s), it is extremely difficult, if not impossible in some instances for a “start-up” business to obtain loan capital from financial institutions. Qualifying requirements are onerous, the reason it is necessary not to wholly device your business plan around finance institution funded capital, but on private or personal funding.

You may visit our website at www.munelogroup.com for an overview of our business services.

SPARKING INNOVATION IN YOUR ORGANIZATION

Campbell Lumbila February 15th, 2010

One of the challenges that a leader has is to kick start the pursuit of new ideas and ways of doing things in an organization, especially if its one that has been in existence for a long time. The natural tendency in such organizations is to resist change and maintain the status quo. As a new leader, how do you spark innovation and breathe life back into a dying species?
Here are a few things you can do.

LEARN
People are appointed to leadership positions because their bosses see something in them. They see potential as well as knowledge but the quickest way to failure is to be a know-it-all. You have to humble yourself and learn from those you’ve been appointed to lead. Don’t change anything yet. Understand why the company does things the way it does before you change its way of doing things.

FACILITATE DIALOGUE
Ask a lot of questions. Why? What? Where? When? Encourage employees to be candid about their responsibilities. Allow them to freely express their opinions as it pertains to the organization’s processes and products. What do they see wrong? Where can you improve? What new products should we consider?
Doing this will help employees feel like they have a voice and that their opinions are valued.

SCRAP THE ORGANIZATIONAL CHART
Wait a minute. I am the boss here. How will people respect me if they don’t recognize hierarchy? Good question. Organizational charts are great on paper but unfortunately, they dictate how people lead and behave. Because someone is the first in the food chain, they expect everyone else to work FOR them. The ones that lose out are the ones at the bottom who feel they have nothing to offer and that they are just workhorses doing the master’s bidding. I can go into great detail as to why top-down leadership is counter productive but I’ll leave that for another discussion.

What you need is a horizontal approach that values communication and interdependency in your organization. Having a fluid structure that allows people from different departments to freely collaborate on projects will make your organization more effective.
In addition, have an open door policy. Let employees and other colleagues know that you’re approachable and that they can come to you anytime. Also make sure that they see you in their work area every now and then or even offer to work with them. This will solidify your bond and build trust. Be a servant leader and people will follow your leadership.


LISTEN TO OUTSIDERS

What are your customers saying about your organization and its products? Do they have better ideas? Very few companies never listen to their customers. They are either very successful or are dismal failures. As for you, you will do well to get some feed back. Also be on the lookout for great ideas from outsiders. Most innovations come from the most unlikely sources.

These are just a few of the many things you can do to spark innovation in your organization. Next we’ll look at facilitating change because innovation thrives on change. If you do not innovate your organization will die but you cannot innovate without changing some things.

Now go and change the world.

WATCH : HAVE YOUR BEST YEAR EVER!

Start Where you Are!

Campbell Lumbila December 10th, 2009

Many of us want to achieve big things but we easily get discouraged when we think of all the energy, time and resources it will take to reach our goals. There is a Chinese proverb that says that ” a journey of a thousand miles begins with one step.” That might cliche but its the absolute truth. Everything you want to achieve in life, regardless of how big it might be, begins with a simple step or action.

Forming a company that makes a difference in people’s live begins when you put down your ideas on paper, begin saving money to fund your enterprise and eventually stepping out to put feet to your faith. Many people think they need a lot of money to start a business but that is not always true. Start where you are. If all you can afford to save is a few dollars, find a way of being involved in some sort of trade. Trade begins when you find a need and fill it.

 I remember growing up in Zambia, Africa and being sent by my mother to buy vegitables from a group of old women by the street corner. What theydid may have looked degrading but they started where they were. The street boys in my city who came to the bus I was riding and sold bubble gum started where they were. The most important thing is not how you begin your journey but rather how you end it.

This principle applies to leadership as well. Many of us might feel and know that we are leaders at heart. We enjoy leading people and helping them achieve great things. However, we might find ourselves in positions at work, school, church or social spheres where we are the ones being led. My encouragement to you is; start where you are. We must learn to say to people, “FOLLOW ME, AM RIGHT BEHIND YOU (John C Maxwell).”  In other words we must learn to lead while we follow. One way to do that is to develop a servant leadership philosophy for our lives. We must learn to lead while serving because this is the most effective way to lead anyway. Let us find ways to serve the people around us and not just those above us. Servant leadership builds influence and influence is Leadership. Therefore, start where you are!

Lastly, as we draw to the close of this year, I know many have already vowed to do things differently in 2010. However, I want to encourage you to start where you are. Don’t wait for january 2010 to start thinking about your goals and objectives. Don’t wait to start the excercise of self evaluation. Create some time now for self evaluation and planning so that you can hit the ground running in January 2010.

The art of starting where you are is the art of self Leadership and self awareness. Its the secret of great achievers so Start where you Are!

Are you Winning?

Campbell Lumbila October 15th, 2009

I’ve been reading a lot in the last months and one of the books I was reading asked the simple question: How do you know that you winning in business and life? That is an interesting and thought provoking question.

Well, when you watch a soccer match and your team scores first you get excited because your team is on the wining path. How do you know? The goal of the game is score points and when that happens you know you’re ahead. The score or ‘win’ is clearly defined. You win if you’re ahead in points at the end of the game.

Its the same principle in life. We must have clearly defined goals so that we can celebrate when we win. Each one of us must complete this sentence everyday of our lives: I won or scored today because…..seriously fill in the blanks. Clarifying your goals simply means knowing what you want to achieve and doing it. When you complete that goal that means you’ve won. It’s that simple.

In a business setting the goal can be as simple as treating our customers well in order to create a great customer base or as Ken Blanchard calls them; “Raving Fans”. So whenever you have a regular walk-in customer converted to a die-hard raving fan, then you just won.

Winning in business and life takes time, dedication and perseverance but in a paradoxical way; winning is simple.

CHALLENGE THE STATUS QUO

Campbell Lumbila August 14th, 2009

Catherine Booth, co-founder of The Salvation Army once said, “There is no improving the future without disturbing the present.” That statement rings true in life today but if you are like me, you probably have a rhythm of doing things and it becomes hard to depart from routine. 

While is it easy to become accustomed to the existing state of affairs around you, realize that you cannot do anything extraordinary in your personal or professional life until you learn to challenge the status quo.

The status quo, while mostly comfortable, can be the cause stagnation in business and life. Many companies have missed great opportunities because they’ve held on to the “normal” way of doing things. Perhaps the most devastating effect of maintaining the status quo is ineffectiveness. People and organizations become ineffective because they’ve not recognized the ever changing landscape of the business environment or the culture around them. Therefore, holding on to the norm becomes a death sentence.

Challenging the status quo is about doing something out of the ordinary; something that has never been done before. It’s about reaching for the stars and tapping into the creativity in us and in others in order to find innovative solutions to challenging problems. Challenging the status quo is about pushing the boundaries of human ingenuity so that “we can boldly go where no man has ever gone before.” Challenging the status quo is about embracing real and radical change and the process which makes the change possible.

So how do you begin challenging the status quo in both your personal and professional life? Here are a few tips with the help from Kouzes & Posner and their book “The Leadership Challenge.” I have paraphrased a few things in order to fit my audience.

1. Ask questions

Challenging and changing the status quo in your personal and professional life begins with a few obvious questions I.E. why have we always done this thing this way? How useful is this in helping us become the best we can be? How useful is this for stimulating creativity and innovation? If your answer is “absolutely essential” then keep it. If not, change it.

Encourage those around you and in your company to ask the same questions and make a firm commitment to changing whatever doesn’t work.

2. Gather Ideas

Someone out there might be doing it better and there is no shame in learning their ways as long as they work for you. The biggest mistake we make is that we do not listen to outsiders and Kouzes & Posner also point to this fact. We can be so busy listening to insiders who, in most cases have a bias view, instead of listening to outsiders who can offer us with insight into what is working and what is not. In fact Kouzes & Posner advise that we spend 25% of every weekly staff meeting or personal meeting, listening to outside ideas for improving processes and technologies and developing new products and services.

3. Clarify your Mission

What exactly do you exist to do as an individual or business? We can easily fall into the trap of activity that we forget to remind ourselves just why we are working so hard. It is also important to ask ourselves if we are indeed fulfilling the mission for which we exist. The status quo begins when we fail to fulfill our mission or become complacent and seize to challenge ourselves.

These are just a few things that I think will help you challenge the status quo and of course there are many more.


Character- A Key to your Success

Campbell Lumbila April 27th, 2009

There is one thing that you should never sacrifice in your pursuit of success-your Character. Character is comprised of one’s moral qualities, ethical standards and principles. More  CEOs have lost their jobs to compromise in the area of character than to any other vice you can think of. Character is an asset that helps you build relationships of trust and mutual respect.  There are several ways to develop character:

1. Be guided by your principles.

A principle is a fundamental law from which others are derived.  In life, principles are your specific basis of conduct. In other words, you act or conduct yourself and your business in a certain way for a very specific reason. Your reasons must be morally and ethically sound. For example, one of my principles is never to use people for the advancement of my own agenda but rather partner with them so that both our agendas are fulfilled. My principles are informed by my religious beliefs and upbringing and yours might be influenced by other factors but morality and ethics are at the center of principle.

2. Learn from your Battles and those of Others

There is nothing that quickly and more effectively develops character like a good and hard fought battle.  Trials and tests have a way of bringing the best out of us as well as teaching us many lessons about life and the journey of success. Honesty, courage and integrity are all qualities of a person of character and they are developed most often than usual in the heat of self and externally imposed trials.

Now trials are different for each one of us. Take for example a young entrepreneur who is full of energy and vision and wants to succeed at all costs that he gets orders to supply a product he knows he can’t manage to produce to satisfy the demand. He gets down-payments but fails to deliver because his resources are over stretched. Now you might say that this is plan old ambition but when we look at it in the scope of character development, the young man just sacrificed his integrity and might have just ruined his business relationships forever. I will tell you that he will not make the same mistake twice and will learn from this experience that integrity and honesty are essentials for longevity in business.

As much as we all want to avoid battles, we must learn to embrace them so that we can be made into better people. I often say that the most dangerous person in the world is a successful man or woman without character because success itself will destroy them. If you are going to do the impossible things you were created to do, you must come to the understanding  that  Character is forged in the furnace of affliction, and as such embracing battles is in your best interest.

3. Regulate your Environment

As a leader I am mindful of the environment I create around me. Since I value character I want to work with people that have character. When I first began working with people I realized that most of them had never been in an environment that nurtures and develops their lives. In fact, most of us work in environments that empahsize production and quantity over character and quality. When we talk about quality in this case we are talking about the quality of the people making the product as well as the quality of the product itself. People of quality produce products of quality.

Therefore, you must create a character nourshing enviroment around you by politely and confidently confronting the vices that eat away at its fabric such as dishonesty, theft, exagerations and so on. This is also important for your personal relationships as well. Your associations often speak volumes about the direction in which your life is headed.

Character is an important key to your success, therefore, take your time to develop it.

Tracking your Progress

Campbell Lumbila March 17th, 2009

Hello

Hope all is well. My last post dealt with partnerships and networking and you can find some helpful hints by Tom Krattenmaker in an article he wrote for the Harvardbusiness.org blog titled “Improve in the delicate Art of Self-Promotion.” 

Today, I want to check on how you are doing so far this year as it relates to your vision and goals as well as your leadership. I know 2009 has gotten off to a rough start and the temptation to throw in the towel and give up is so real. However, remember that great leaders are made in the heat of crisis and this is the perfect storm most of us have been waiting for. I want you and I to focus in the next few weeks on reviewing our progress. In fact, I was just reading an article by Gill Corkindale titled ” A New year’s resoultuion: Schedule Regular Meetings with Yourself.”  In it she highlights the fact that you and I need to have meetings that are solely focused on us. She says the one thing missing in most leaders is “the ability to reflect: to stand back and consider issues deeply – and to look honestly at themselves as leaders.

She Goes on to give some guidelines for these meetings and here they are:

  • Schedule the meeting during working hours: not on weekends, on the train or late on Friday afternoon just before you leave work. Your meeting with yourself is important enough to merit a regular slot, like any other business meeting.
  • Invest in a good quality notebook or open a file on your computer. During the week, make brief notes of ‘critical incidents’ (such as discussions, opportunities you had to contribute, clashes or conflict, feedback from others, observations of others’ behaviour) and then go back and reflect on them: what happened, how did you act/react, what did you do well/not so well, what might you have done differently? Learn from these incidents and think of new ways to act in future. Jot these points down and refer to them regularly.
  • Consider longer-term issues: your career, developing your skills or those of your team, the direction of your business, your challenges ahead and how you might tackle them. These are critical aspects of your role.
  • Reflect on your own successes and achievements. Savour them. This will build your confidence and give you the strength and resilience to carry on and perhaps even inspire others during tough times.
  • Never, never shift or cancel your meeting with yourself. It is one of the most important hours in your working week. Consider how many pointless meetings you have to attend and cancel one of those before you cancel your own. Put yourself first.

Your first excuse as you read Gill’s article might have been; “I don’t just have the time.” Well, this meeting is so important that you cannot afford not to make the time. You know that I’ve been a big advocate for tracking your progress through regular reflection and I think that Gill here gives us some very important pointers that we must take to heart. So schedule some time with yourself and remember that you are your best asset, therefore, time spent on improving yourself is a worthwhile investment.

To Your Success!

Campbell

ABOUT GILL CORKINDALE

Gill Corkindale is an executive coach and writer based in London. She works with managers and leaders from Europe, Asia, Africa, Latin America and the Middle East to develop strategies for business effectiveness and personal change. Formerly management editor of the Financial Times, she uses her journalistic skills and business insights to bring a new perspective on global management and leadership.

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